If you are experiencing inaccurate distance records, then your stride length setting requires an adjustment, as the pedometer relies on your stride length setting to calculate your distance. Your current stride length may be set too high/low resulting in higher/lower than expected distance records.
The average stride length for women is 26" / 66 cm, and for men is 30"/ 76 cm (these averages may still require adjustment depending on the accuracy of your distance records).
To amend your stride length setting on your pedometer, access Setup Mode and browse through each setup step until you reach step 6 (Stride Length setting) where you will be able to set your new stride.
If you need further support or have any questions, please contact us by clicking on the 'New support ticket' option on the top-right of this page, or simply chat to us by selecting the 'Need help?' bar on the bottom-right of this page. You can also get in touch by replying to the email that we sent you when you purchased your pedometer.