Before you start setup, press the RESET hole/button on the back of your pedometer using the reset-pin (included) to prepare it for setup.
If you need further support or have any questions, please contact us by clicking on the 'New support ticket' option on the top-right of this page, or simply chat to us by selecting the 'Need help?' bar on the bottom-right of this page. You can also get in touch by replying to the email that we sent you when you purchased your pedometer.